Outdated IBM procedure causes banking problems
Asian Bank DBS revealed a pause of it’s services for a 7 hours period because of some mistake made by an IBM employee while he was doing routine work on a one of the systems.
The problem appeared at the beginning of this month and this week the executive director of DSB, Piyush Gupta, revealed the reason for this problem. This appeared during a routine activity, while they were fixing a component from the disk storage sub system, which is connected to the bank’s mainframe. This component was sending alert messages, indicated the fact that there might be some problems.
Unfortunately, while IBM was working to fox this problem, a procedural error determined a malfunction on multiple layers of the system. Gupta said that this happened because of the outdated procedure that was used.
IBM said ” The IBM software monitoring tools have detected an instability in the communication department inside the storage system, while the system was completely functional. IBM started the recoverying procedure to resolve the instability. Unfortunately, the procedure was not applied correctly, and this caused some problems”
